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Delivery

Delivery

Your red granite chips will be delivered to your door by a distribution company. They will be in a bulk bag (1000kgs) and on a pallet. The pallet will be offloaded by a tail-lift and be placed on a hard level surface as close as possible to where you want it.

You must ensure that there is sufficient room for the truck to safely offload and it is your responsibility to inform us of any restrictions or potential problems when you order.  We require a named person to be present to sign for the delivery and we also require a contact number for this person in case there are any problems.

The road approaching your driveway should be suitable for a tail-lift lorry. Think of refuse trucks etc, can they easily gain access?  The offloading area should be reasonably flat but please call us if you are unsure about HGV access to your property.   

Online orders received before midday will be despatched and delivered within 2-3 working days. If you require a quicker delivery please contact our sales office on 01555 663 444 or email sales@cloburn.co.uk   We will endeavour to meet your requirements but please note there may be an additional cost.

If delivery cannot be made as arranged – due to access problems or no-one available to accept delivery – the carrier will attempt to resolve this directly with the customer.  However, this may possibly result in an additional charge. If the customer cancels or alters their order after the goods leave our site then a handling charge will apply.  Please call us if you have any queries.

Prices quoted are inclusive of VAT and delivery is offered free of charge to all addresses in mainland UK with the possible exception of a few remote rural areas.

We can also deliver larger orders in tipper trucks if preferred. Suitable access is again required, please call to discuss.

Contact Cloburn by telephone on 01555 663 444 or email sales@cloburn.co.uk